The bakery’s social media presence – especially on Facebook – has been central to their success, with customers playing an active role in shaping the menu. “Our community really tells us what they want, and we listen,” Charmaine says.
That same spirit of community was front and center in the aftermath of a recent devastating local house fire, which shook the entire Sackville community. Charmaine knew she had to act. “I said to my husband, ‘I have the perfect vessel to make an impact.’” She pledged to donate two dollars from every item sold over a three-day period. “Our sales were record-breaking. People came in just to support the cause. Staff donated their tips. Even friends from outside the province sent money.”
That effort remains Charmaine’s proudest moment. “If I didn’t own this business, I couldn’t have done that. It was our way of giving back.”
But Helm Pie Bakery is about more than just delicious treats and community support – it’s a place for family. Charmaine’s 70-year-old mother – who was instrumental in the initial set up of the business – now helps with grocery shopping for the business. The bakery also provides a place where her autistic sister-in-law – who worked for 37 years at Prescott Group – can stay engaged and fulfilled.
“My sister-in-law is our Cookie Monster,” she laughs. “She bakes all our cookies. It gives her a deep sense of purpose and joy.”
Her staff, too, are part of the heartbeat of the business. “They’re more mature folks who just love baking. They treat it like it’s their own.”
Looking ahead, Charmaine dreams of expanding to a larger space in Middle Sackville—somewhere with room for customers to sit, enjoy a coffee, and build connections. “I want a real café, where people can come and feel welcome. That’s always been the dream.”
As she balances a full-time job, family responsibilities, and business ownership, Charmaine remains grounded in what matters most. “It’s not about making a ton of money. It’s about supporting other families, creating purpose, and giving back.”
In every way, Helm Pie Bakery is baking up more than just pies—it’s building a community one loaf, one smile, and one story at a time.
Helm Pie Bakery is not for sale.